Refund Policy
This policy explains how Good Game Apparel handles defective, damaged, incorrect, and custom or personalised product issues for orders placed through the storefront.
We review return and replacement requests against the order details, product condition, and supporting evidence provided by the customer.
Return request window
Customers must contact us within 14 days of delivery if an item arrives defective, damaged, or incorrect. Requests made after this window may be declined unless required otherwise by applicable consumer law.
To help us resolve the issue quickly, include the order number, delivery postcode, a description of the issue, and clear photos of the item, packaging, and any visible damage or defect.
When returns are accepted
We accept returns for defective products only. If the product is confirmed to be defective, damaged on arrival, or incorrectly produced or supplied, we will provide a return shipping label where a return is needed.
Items should be returned in the condition received, with any relevant packaging and inserts included where possible.
Custom and personalised products
Custom, personalised, made-to-order, or creator-designed products are non-returnable unless they arrive damaged, defective, or incorrectly produced.
Customer-provided artwork, names, text, sizes, colours, and other approved customisation choices are produced from the order details submitted at checkout or through the creator tools.
Return labels and return shipping
For accepted defective, damaged, or incorrect-product claims, we provide the customer with a return shipping label where the item must be sent back for review, replacement, or refund processing.
Do not send items back before contacting us. Returns sent without approval may be delayed or may not be accepted.
Replacements and exchanges
We replace damaged items once the issue has been reviewed and approved. We do not offer exchanges for size, colour, preference, or other non-defective reasons.
If a replacement is not practical or available, we will confirm the next available resolution by email.
Refund processing
If a refund is approved, it will be processed back to the original payment method where possible. Bank, card, or payment-provider processing times may vary after we submit the refund.